Product Issue or Question

Dear Customer

We are always happy to hear from customers. Please feel free to contact us with your issue or question regarding a Bernard Matthews product, by completing the form below.
Title

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First Name

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Last Name

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Company Name

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Email Address

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Confirm Email Address

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Telephone/Mobile Number
Address Line 1

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Address Line 2
Address Line 4
Town/City
County
Postcode

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Comments
To help us deal with your issue or question as effectively as possible, please complete as much information below as you can. Some of the information required will come from the product packaging, so please make sure you have this before proceeding further.
I don’t have the packaging
The packaging contains important information we would need to investigate your complaint. If the product packaging is no longer available, we are sorry that you had reason to contact us but regret that in this instance we are unable to pursue the matter any further
Upload image
Product name

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Type of product

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Use by date

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Best before date*
Batch code

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PRODUCT BATCH CODE
The product batch code will tell us when our product was made. It can be found near the BEST BEFORE or USE BY date, usually found on the front of pack.
The batch code differs in length and format by each type of product, as below:
FRESH PRODUCTS WITH USE BY DATES
Fresh Chilled cooked meats - 1360703L11
Fresh Oven Ready Turkeys and Crowns - L109435 or LWE113
FROZEN PRODUCTS WITH BEST BEFORE DATES
L1WGB
18:36
Product bar code

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BAR CODE
The product bar code is similar to the image below:


Please provide the number beneath the bar code
Where purchased

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Nature of enquiry

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Print a copy of this form before submitting

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Mandatory

Postal Address:


Bernard Matthews Foods Limited
Great Witchingham Hall
Norwich, Norfolk
NR9 5QD
United Kingdom

For all general enquiries, including sales and job opportunities, please call our main switchboard on 01603 872611.

For a product related issue or question, please call 0800 413 640 (9am to 5pm).

Company Number: 10036286
VAT Number: GB158200626
Registered address: Bernard Matthews
Foods Limited, 2nd Floor Colmore Court, 9 Colmore Row, Birmingham, B3 2BJ